Your privacy is important

Linear G is dedicated to offering a robust, reliable, secure and private service. We are committed to your privacy and guard your data carefully.

The online environment provides an unprecedented access to information, but the convergence of communication and information technologies also brings a range of information privacy issues. We have taken great care to create a web-based environment that ensures your privacy.

Should you have any questions or complaints about privacy issues please contact the Webmaster at info@linearg.com

What information do we collect and how do we use it

Linear G does collect information about you at different times. Instances include:

  • Mandatory personal information needed for us to provide a service to you.
  • Non-personally identifiable (specific or aggregated) information, to improve our services.
  • Personal information voluntarily provided by you for Linear G surveys, at Linear G sites, and in conjunction with third party offers.

Mandatory personal information collected

To first join Linear G, information such as your name, contact details, age and gender are requested. This information is used strictly for the purpose of account keeping, Linear G does not use any of this collected information for spamming or unsolicited mailing to any third parties. The only exception to this is if it is required by law – that is, to answer a subpoena, warrant or in response to other legal processes.

Non-personally identifiable information collected

Apart from this mandatory information we need to provide our service to you, there may be data (that does not personally identify you) collected to monitor and improve Linear G’s service and performance. For example, when you visit a web page the URL requested is automatically recorded, as is the time and date requested, and the browser software being used.

Specific or aggregate information may be collected to help maintain accurate accounts, assist in marketing our products and services and to help make our website useful to you. For example, our server recognises your domain name and the pages that you visit. This data is gathered in an aggregate manner for quality control and improvement of our sites.

What are “Cookies”

A cookie is a message given to a web browser by a web server, which it stores for later use, so when you visit the web site again your browser recognises your preferences. Cookies generally enhance your Internet experience, but if you don’t want to receive cookies you can set your browser to notify you when you receive one, so you decide whether to accept them or not.

Personal information voluntarily provided by Linear G surveys

We collect information that you volunteer to us on surveys, contests and on registration pages. If ever you volunteer to be involved with a customer base survey, we use the information collected only to improve the Linear G online experience. These surveys are strictly confidential.

Third party offers and subscriptions at the Linear G site

We do not reveal, disclose, sell, distribute, rent, license, share or pass on to any third parties your personal information without your consent.

From time to time Linear G may form relationships with other organisations to bring you special offers, competitions and subscriptions. For any third party offer or subscription, we require as a matter of policy that the third party clearly states their intentions with any information gathered, and attaches their privacy policy as a hyperlink to the offer or subscription.

The terms and conditions of the offer should also be clearly stated.

Please read this information carefully, and understand that it is your own choice should you choose to disclose your personally identifiable information to the third party. The information that you offer to the third party is voluntary.

If the third party offer involves an ongoing communication such as a newsletter, we require as a matter of policy that there be an easy-to-use unsubscribe function, so you are able to opt-out when you want to.

Linear G enters into third party business relationships with care, and will not share, disclose or sell any personally identifiable information collected at our site with third party companies or organisations without these conditions being met.

How to access, correct or update your personal information at Linear G

Only authorised persons have access to your personal information, which we keep in a secure environment. We realise it is important for you to be able to control your personal details, and you can access and edit these at the Customer page (coming soon). You will need your username and password to access the areas.

If you call Linear G by telephone, before any customer personal information is revealed or discussed you must correctly answer the verification of identity questions as a security measure.

Whilst Linear G undertakes all reasonable steps to protect your personal information, sending and receiving information over the Internet is always at your own risk. As with the real world, no guarantee can be given that information sent over the Internet is completely and 100% secure. Linear G assumes that you have taken precautions to ensure the security of your Internet connection and the data sent via that medium (security settings are available in most web browsers).

How do we protect your personal information

High technology is used to ensure your sensitive information is secure and is protected from unauthorised access or improper use. For example, you will note that while using some features of the Linear G website and online services such as the Customer Login, you need to submit a password before you gain access.

Your personal password is confidential and is encrypted to ensure its secrecy. With your password, you are able to edit your personal details via the Customer Services pages.

Unsolicited commercial email (UCE) or “spam”

Spam is the Internet term for marketing or commercial email you receive for which you did not ask. Linear G does not and has never supported or condoned this practice.

We have configured our mail servers so they cannot be directly used by a third party to send unsolicited commercial email or used as a staging post for an email attack on Linear G members or any other group.

We require our customers to do the same to prevent their mail gateways being abused in a similar fashion. Our Acceptable Use Policy, states that we will not allow our service to be used by you for the purposes of sending such unsolicited email.

Marketing mail from Linear G will generally be “opt-in” / “opt-out”. This means that you should not receive any commercial or marketing email from us unless you have requested it, that is, you have opted in. When you opt in, every piece of commercial email will contain an opt-out option, or unsubscribe function. You can send us a message telling us you would prefer not to receive the mail again and we will respect your wishes.

Emails relating to a pre-existing business relationship such as billing and service communications are not spam. These communications include but are not limited to, general Linear G customer news, updates & announcements, welcome letters and any billing information we forward to you by email.

These communications are an essential part of providing our service. Please review our Terms and Conditions for more information on this topic.

Children’s privacy

We do not market to children or knowingly collect personal information about children without parental consent.

A person must be over the age of 18 to join the Linear G service.

Children should always ask for a parents consent before sending any transmission over the Internet.

Tips to protect your privacy

Linear G does collect information about you at different times. Instances include:

  • Linear G will never request your entire credit card details in an email. Do not ever submit your entire credit card details in email format.
  • Never offer credit card details in a chat room, via instant messaging services or in any other IRC environment.
  • Linear G undertakes all reasonable steps to ensure the privacy and safety of children using the Internet. Your children’s privacy is very important to us, however the best way to ensure your children’s safety is to supervise their Internet usage.
  • Always close your browser and log out once you have finished surfing the net to prevent other people gaining access to your information and correspondence.
  • Linear G has no control over other web sites we may link to, and we take no responsibility for the conduct of these companies. Always read the Terms and Conditions when using other web sites.
  • Keep your passwords and account details secret. If unauthorised access of your account occurs please inform us immediately.
  • Beware of posting personal information in public forums such as Internet chat groups or newsgroups. If you voluntarily disclose personal information it may be collected and used by others.

Linear G contact information

Should you have any questions or complaints about privacy issues please contact the Linear G Webmaster at info@linearg.com

Linear G Internet Solutions

PO Box 1632
Lismore
NSW 2480
Australia

Web Site: www.linearg.com
General Enquires: info@linearg.com

Phone: +61 2 6626 4477
Fax: +61 2 6626 4477

Office Hours: 9:00am to 5:00pm, Mon-Fri